Refund and Returns Policy

Refund & Returns Policy

Overview
At Ayruel, we strive to provide high-quality products and excellent service. Please read our refund and returns policy carefully. By placing an order with us, you agree to the terms outlined below.

Returns

• Returns are accepted only if the item is defective, damaged, or incorrect.
• Products that are delivered correctly, undamaged, and as described cannot be returned or refunded.
• All returned items must be in their original condition, unused, and with original packaging.
• Sale or clearance items are not eligible for return unless they are defective or incorrect.

Refunds

• Once a return is received and inspected, we will notify you by email regarding approval or rejection of your refund.
• If approved, the refund will be processed to your original method of payment within a certain number of days.
• Shipping costs are non-refundable, except when the product received is defective or incorrect.

Exchanges

• We only replace items if they are defective, damaged, or incorrect.
• To request an exchange, please contact us at [email protected] with your order details.

Non-returnable items

• Items that are correctly delivered and meet quality standards.
• Gift cards or downloadable products.

Shipping Returns

• If a return is approved, you will be instructed on where to send your item.
• Customers are responsible for return shipping costs unless the product is defective or sent incorrectly.

Contact Us
For questions related to refunds, returns, or exchanges, please contact us at:
Email: [email protected]